healthcare
With a ctalk contact centre system, the healthcare professional has the ability to create flexible and sophisticated applications.
From automated appointment reminders using voice, SMS Text and emails, to Voice Recognition self service help lines, the cltak contact centre system can empower any health practice or industrial organisation with powerful, secure, reliable contact processing.
industry solutions
- Voice Recognition patient verification
- Telephone/text/email appointment reminders
- Distributed contact centres with home workers
- Intelligent paging solutions
- Voice Recognition receptionist and call routing
- Automated appointment booking and payment processing
related case studies
Ministry of Health
Doctors call a free number to verify patient's health cards to assist in fraud prevention.
Ministry of Health
The cltak contact centre system provides a service that automatically bills health insurance companies on their telephone bill.
Warren Sheppel
Counsellors prepare to provide emotional and psychological support by reviewing each caller’s history and needs prior to each call
DentalTalk
Patients book or cancel appointments at any time of day with natural voice commands; works with your Practice Management System to notify patients via automated reminders that they are due for a check up