Users can set up a roster for their out-of-hours calls. Ice then routes inbound calls to the number set up on the roster for the time the call is received. The roster can have additional numbers set up in case the primary number is busy or doesn’t answer. Ice will ensure every call is answered.
ComputerTalk have been phenomenally successful in the education market. Many further education utilise ice³ as a platform to train call centre agents – in a training environment ice³ is both highly capable and very simple to use. However, with the additional capabilities, solutions such as automated surveys, automated enrolment, absence lines and distributed working become available, allowing colleges to expand their usage of ice into many other aspects of their operation.
Callers check appointment availability and schedule visits from any phone/mobile device with natural voice commands without requiring a live operator. xTalk updates Outlook’s calendar in real-time after an appointment is set or cancelled, and it automatically triggers outbound follow-up and reminder calls with the Outbound Client Reminder module.
Outbound Client Reminder
Reminds clients of upcoming appointments with an automated phone call, SMS or email. Integrates tightly with Microsoft Outlook and contacts clients whenever you program it to. You might issue reminders 24 hours before scheduled appointments, and notifications 6 months after a client’s last visit.
Speech-controlled automated receptionist gets callers where they need to go with one spoken command. Let the SMN Receptionist direct calls, answer FAQs, such as office and website address, directions, and hours of operation.