retail
Retail clients can benefit from telephone based stock enquiries, order placements and payments. the ctalk contact centre system has the ability to integrate with any database in a hosted or premise based environment allowing a secure and cost effective way to add automation to the retail sales process.
With a wide variety of products, offering sales support can require a range of specialists. Ensuring all contacts of all forms are analysed and skilled correctly can reduce the time to get hold of an appropriate person and reduce the time to service the customer.
industry solutions
- Customer service contact centre
- Sales lines
- Voice Recognition or DTMF stock enquiries/ordering
- Delivery reminder/confirmation
- Store locator applications
- Telephony networks for store chains or franchises
- Distributed or centralised contact centres
- Competition lines, Surveys, Outbound marketing
related case studies
Mueller Primaflow
Wholesaler of plumbing products to traders and DIY chains. Implemented the system to centralize and streamline their sales contact centre.
Doubleday Book Club
Place or cancel orders, check account status, or access general information with natural voice commands
Provigo
Multi-facet food retail business stays connected at all points with the systems national call center. Failsafe contingency keeps things going even during crisis or evacuation
Betterware
Catalogue Sales business handles Telesales, Customer Service, and recruitment through the system with 85% calls answered within 15 seconds