Retail clients can benefit from telephone based stock enquiries, order placements and payments. the ctalk contact centre system has the ability to integrate with any database in a hosted or premise based environment allowing a secure and cost effective way to add automation to the retail sales process.
With a wide variety of products, offering sales support can require a range of specialists. Ensuring all contacts of all forms are analysed and skilled correctly can reduce the time to get hold of an appropriate person and reduce the time to service the customer.
- Customer service contact centre
- Sales lines
- Voice Recognition or DTMF stock enquiries/ordering
- Delivery reminder/confirmation
- Store locator applications
- Telephony networks for store chains or franchises
- Distributed or centralised contact centres
- Competition lines, Surveys, Outbound marketing