services

The service industry is built around communications. Having a solid foundation where clients can easily and effectively get in touch gives any service based company an edge.

Clients have come to expect slick and fast access to information on the web. Continuing the approach to all forms of communication ensure new clients choose your business and existing clients stay.

Using intelligent routing of contacts will make better use of staff and resources and ensure the client is dealt with by the right person. This allows you to give better service whilst saving money and time.

industry solutions

  • Customer Service contact centre
  • Increased First Call Resolution
  • Intelligent inbound routing – retention, Long standing customer etc
  • Client identification and screen pop
  • Distributed contact centres with home workers
  • Proactive outbound contacts
  • Automated Surveys