technology and
communications

The technical abilities and configuration options of the ctalk contact centre system solution is especially appealing to our high tech customers. Native web-chat, email, Instant Messaging as well as the standard call management allows a technology based client to make full use of all customer interactions.

By offering self-service and voice recognition, the business can portray a much more sophisticated image than using just voice calls and web interactions alone.

Next generation unified communications technologies such as presence awareness, intelligent dial tone, dial by name, and Microsoft OCS collaboration tools increase efficiency and productivity.

industry solutions

  • Voice Recognition customer verification
  • Technical helpdesk with skills based routing
  • Email, web chat, Instant Messaging and telephone call blending
  • Automated ordering and payment processing
  • Voice recognition call routing
  • Text-to-speech read back of notes or documents
  • Automated "how-do-I" self help systems
  • Distributed contact centres with home workers
  • FAQ, support lines, automated surveys