transportation and logistics
Transport and logistics is almost exclusively a 24/7 industry that never stops. To deal with the challenges of a modern logistics business, a telephony solution needs ultimate reliability, resilience and features at very low cost.
The cltak contact centre system provides just that with its zero capital expenditure for hosted solutions and constant updating to ensure consistent and ongoing access to the very latest state of the art communication technologies.
With a low margin industry, having an edge over your competitors in features and customer experience is absolutely essential.
industry solutions
- Voice Recognition vehicle identification
- Mobile phone location technology
- Talking timetables, reservations
- Bookings, departure and arrival information
- Delivery reminder/confirmation
- Traffic and roadwork's information
- GPS tracking and vehicle routing
- Mobile PDA integration
- Distributed contact centres with home workers
related case studies
FMG Group
Accident management, car rental, and breakdown rescue & recovery provider streamlines calls to its specialized agents in its multi-queue call center. Detailed reporting identifies lost calls and monitors agent performance, average speed of answer, and daily, weekly and monthly statistics.
VIA Rail
The ctalk contact centre system provides a 24x7 Self-Service application to access fares and schedules. Callers can also get information on products, and promotions, and can transfer to an agent during business hours
Jetsgo - Services
Jetsgo customers book flights and check departure and arrival times with natural voice commands, and they also receive updates via SHS
Purolator Courier
Purolator drivers call ComputerTalk’s system to schedule, track, and trace couriered shipments. Location for pick-up, proof of delivery, delivery date, and even delivery signature is read back to the caller