utilities

In the heavily regulated world of the Utilities, the ctalk contact centre system is helping Companies around the world take calls and contacts and meet the requirements of both their customers and the regulators.

From taking calls from end customers to automated meter readings and fault notification, the ctalk contact centre system can provide a complete service. The tremendous flexibility of ice and the ability of managers to change the way contacts are handled either automatically depending on demand, or manually due to an emergency, allows contact centres to handle to most strenuous of demands.

Applications such as Lone Worker can also benefit the Utility Companies where many staff works alone in potentially dangerous conditions

industry solutions

  • Customer services contact centre
  • Automated meter readings
  • Broadcast messaging
  • Voice Recognition customer verification and account management
  • Automated Payment processing and bill enquiries
  • Proactive outbound