Customisable Surveys The Ctalk Contact Centre System allows access to unlimited surveys that can be created using NPS and CSAT with real time reports on the outcomes. Answers can be…
We have a very advanced and robust voice recognition and text to speech engine which is utilised by many of our existing clients who are located all over the UK…
Whether standalone IVR or front-ending a contact centre, an IVR application can provide a powerful portal for clients to service their request over the phone. Developed uniquely for you, each…
Email delivery is another key feature of our solution thus completing the all in one communication management system, removing the need for a separate email solution. Distributing emails intelligently rather…
This fast-growing contact channel is hugely popular with millennials. Tech-savvy agents can handle 10 or more contacts at the same time with huge productivity gains.
Contacting a large number of people requires careful planning and management. The Ctalk system has native outbound dialling capability. Seamlessly blending inbound with outbound, or specialist outbound agents benefit from…
Call recording is standard to our solution, from the point the agent receives the call, or for the entire duration. Ctalk’s fully integrated recording is FSA and PCI-DSS compliant. Recording…
DB integration is at the core of any system integration. Gathering data is key to routing correctly and assisting agents. Taking more contacts with fewer agents is achieved by providing…
Whether home working or in your office, our native Teams integration allows users to operate wherever they have access to Teams. Ctalk have direct resilient integration to the Microsoft Cloud…
Working from anywhere has always been part of the DNA of the Ctalk system for 12 years. Having never used proprietary phones, agents using Ctalk can work wherever they have…
"Having reliable call recording is just invaluable and has revolutionised the way we deal with complaints."
NHS IT Director
"Being able to see accurate statistics rather than being in the dark has allowed us to focus the correct staff on the correct tasks."
Contact Centre Manager
"Using a mix of voice recognition and agents has allowed us to increase the sales we make without needing more agents."
Retail CC Manager
"Evaluating call recordings is so simple allowing us to pay bonus based on agent preperformance."
Insurance CC Supervisor
How we work
Now that you’re ready to integrate with Ctalk, our 5 step process will get you up and running as soon as possible whilst our fully staffed, expert support team will be available to you 24/7 for any extra assistance needed. As a dynamic and versatile organisation, we are able to deliver your project at the highest of standards and optimal timing. From emergency projects which necessitate speed we’ve taken a matter of hours and our general projects average from 8-12 weeks from start to finish.
1
System Demonstration
During the demonstration you will have time with one of our technical sales specialists who will discuss your requirements and give you a full demonstration of our products.
2
Gathering Data
We gather data about your business requirements and setup. Once we have this, we will provide you with an easy-to-read quotation so that you know the cost and details of our proposal.
3
Planning
Once you are happy with the proposal a detailed project plan will be put in place. Your Technical Account Manager will define timescales and key milestones.
4
Implementation
Regular communication among key stakeholders and your dedicated Technical Account Manager will lead to your assigned go-live date with introduction to our live customer support team.
5
Results
Once go-live has happened, there will be a period where the results and data will be monitored and a meeting will be put in place to make sure expected results are being realised.
24/7
Ongoing Support
Ctalk support team are always available to help you with our software or any issues you might experience. Our infrastructure is monitored automatically 24 hours a day.