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Ctalk’s Survey Application is a multi channel survey product which allows you to engage and receive feedback at just the right time. Survey is an excellent engagement tool, which provides…
Whether standalone IVR or front-ending a contact centre, an IVR application can provide a powerful portal for clients to service their request over the phone. Developed uniquely for you, each…
Working from anywhere has always been part of the DNA of the Ctalk system for 12 years. Having never used proprietary phones, agents using Ctalk can work wherever they have…
We have a very advanced and robust voice recognition and text to speech engine which is utilised by many of our existing clients who are located all over the UK…
Email delivery is another key feature of our solution thus completing the all in one communication management system, removing the need for a separate email solution. Distributing emails intelligently rather…
This fast-growing contact channel is hugely popular with millennials. Tech-savvy agents can handle 10 or more contacts at the same time with huge productivity gains.
Contacting a large number of people requires careful planning and management. The Ctalk system has native outbound dialling capability. Seamlessly blending inbound with outbound, or specialist outbound agents benefit from…
Call recording is standard to our solution, from the point the agent receives the call, or for the entire duration. Ctalk’s fully integrated recording is FSA and PCI-DSS compliant. Recording…
DB integration is at the core of any system integration. Gathering data is key to routing correctly and assisting agents. Taking more contacts with fewer agents is achieved by providing…
Whether home working or in your office, our native Teams integration allows users to operate wherever they have access to Teams. Ctalk have direct resilient integration to the Microsoft Cloud…
Having reliable call recording is just invaluable and has revolutionised the way we deal with complaints.NHS IT Director
Being able to see accurate statistics rather than being in the dark has allowed us to focus the correct staff on the correct tasks.Contact Centre Manager
Using a mix of voice recognition and agents has allowed us to increase the sales we make without needing more agents.Retail CC Manager
Evaluating call recordings is so simple allowing us to pay bonus based on agent preperformance.Insurance CC Supervisor