Email delivery is another key feature of our solution thus completing the all in one communication management system, removing the need for a separate email solution. Distributing emails intelligently rather…
Contacting a large number of people requires careful planning and management. The Ctalk system has native outbound dialling capability. Seamlessly blending inbound with outbound, or specialist outbound agents benefit from…
"Having reliable call recording is just invaluable and has revolutionised the way we deal with complaints."
NHS IT Director
"Being able to see accurate statistics rather than being in the dark has allowed us to focus the correct staff on the correct tasks."
Contact Centre Manager
"Using a mix of voice recognition and agents has allowed us to increase the sales we make without needing more agents."
Retail CC Manager
"Evaluating call recordings is so simple allowing us to pay bonus based on agent preperformance."
Insurance CC Supervisor
How we work
Now that you’re ready to integrate with Ctalk, our 5 step process will get you up and running as soon as possible whilst our fully staffed, expert support team will be available to you 24/7 for any extra assistance needed. As a dynamic and versatile organisation, we are able to deliver your project at the highest of standards and optimal timing. From emergency projects which necessitate speed we’ve taken a matter of hours and our general projects average from 8-12 weeks from start to finish.
During the demonstration you will have time with one of our technical sales specialists who will discuss your requirements and give you a full demonstration of our products.
We gather data about your business requirements and setup. Once we have this, we will provide you with an easy-to-read quotation so that you know the cost and details of our proposal.
Once you are happy with the proposal a detailed project plan will be put in place. Your Technical Account Manager will define timescales and key milestones.
Regular communication among key stakeholders and your dedicated Technical Account Manager will lead to your assigned go-live date with introduction to our live customer support team.
Once go-live has happened, there will be a period where the results and data will be monitored and a meeting will be put in place to make sure expected results are being realised.
Ctalk support team are always available to help you with our software or any issues you might experience. Our infrastructure is monitored automatically 24 hours a day.