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Ctalk are an industry expert in providing contact centre & telephony solutions to all industries in both the public and private sectors
With over 12 years experience in the Contact Centre industry, Ctalk have helped many businesses elevate their professional image by identifying and effectively solving their current business communication challenges allowing for increased sales, contact centre efficiency and an enhanced customer experience.
Ctalk is a Microsoft Gold partner with approved Windows 10 and Windows Server 2019 products. The system is vendor agnostic and works seamlessly with Microsoft Teams and other PBXs, bringing together the back office and the contact centre simultaneously.
The Ctalk Contact Centre System, which is a technically advanced application, comprehensively covers all reporting and auditing needs whilst still being a user friendly, efficient system.
To help you keep up with the demands of your customers, our system operates real time data importing and MI statistical reporting. With this we have been able to consistently help companies grow their agent count as the company grows with new business opportunities.