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About Ctalk
Mission Statement
Ctalks goal is to help businesses elevate their professional image by identifying and effectively solving their current business communication challenges allowing for increased sales, contact centre efficiency and an enhanced customer experience.
Careers
We pride ourselves on our low staff turnover with little to no employees leaving enabling us to retain experts in our field.
Our Accreditations
We hold high-level accreditations from external auditors ensuring your information is secure. Find out more right here.
Our Solutions
Automated Email Delivery
Distributing emails intelligently rather than having users pick from a shared mailbox dramatically increases productivity and control. As emails often require less resource to handle than a call, prioritising them encourages customers to utilise this…
Call Recording
Ctalk’s fully integrated recording is FSA and PCI-DSS compliant. Recording calls can be an extremely effective business tool for staff training, dispute resolution and quality assurance.
Database Integration
Gathering data is key to routing correctly and assisting agents. Taking more contacts with fewer agents is achieved by providing accurate data to speed up resolution time.
Interactive Voice Response
Whether standalone IVR or front-ending a contact centre, an IVR application can provide a powerful portal for clients to service their request over the phone. Developed uniquely for you, each application will enhance the ability…
Outbound Diallers
Seamlessly blend outbound with inbound, or use specialist outbound agents benefit from intelligent contact selection, scheduling and reporting.
Remote Worker Tools
Working from anywhere has always been part of the DNA of the Ctalk system for 12 years. Having never used proprietary phones, agents using Ctalk can work wherever they have internet access.
Speech Recognition
From automating switchboard to self-serving tech support tickets, surveys to customer identification, speech recognition and text to speech has transformed the ability to automate voice transactions. Offer customers 24×7 services with no agents required or…
Survey Application
Ctalk’s Survey Application is a multi channel survey product which allows you to engage and receive feedback at just the right time.
Teams Integration
Whether home working or in your office, our native Teams integration allows users to operate wherever they have access to Teams. Ctalk have direct resilient integration to the Microsoft Cloud through Direct Routing.
Web Chat
This fast-growing contact channel is hugely popular with millennials. Tech-savvy agents can handle 10 or more contacts at the same time with huge productivity gains. Chats can come from many sources with new ones created…
Our Products
Contact Centre
Known as the most reliable contact centre software on the planet. It just does what it says on the tin, managing your contacts and delivering them to agents in the most efficient way possible.
OnCallRota
Having staff cover an on-call rota can be difficult to manage and result in lost customer calls. OnCallRota from Ctalk solves this problem.
AI Voice
AI Voice allows you to build an automated speech environment using a simple web interface.
QuickScripts
QuickScripts is a drag and drop, workflow based interface that allows users to create and manage call scripts. Call guides are deployed with simple navigation, providing an intuitive method of managing calls.
Industries
Financial
Ctalk have assisted in the financial industry by aligning our bespoke solutions with the needs of those businesses whilst reducing operational costs.
Health
Find out more about how we here at ctalk have supported the NHS communications needs. From 24 hour support to a tailored crises line and hub.
Local Government
Creating a scalable and sustainable contact centre to meet the needs of multiple site locations, whilst adhering to strict regulations on procurement processes and timescales.
Retail
The need to be responsive, reliable and efficient by offering real-time stats and 100% uptime. Find out more how we have supported the retail sector.
Transportation & Logistics
A fast moving industry with the need of tailored solutions. Our work with FMG highlights our success within the industry.
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QuickScripts
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More Products
Contact Centre
OnCallRota
AI Voice
