• Financial
    Company Background Hughes Insurance, first established in 1977, is dedicated to the Irish market. The success of the business is attributed to ‘offering local people great insurance products and competitive prices’. The company originated as a family run business, selling car insurance through inbound and outbound calls. Hughes currently has over 200 staff in the […]
  • Health
    How Ctalk help the NHS improve 24 hour Line for Patients and Care Workers A 24 hour line for patients and care workers alike to get information on their care, or to book appointments and assessments. They have a secret IVR option that the nurses & care workers can press to get through to the […]
  • Local Government
    Background Warwickshire Direct are a Local Government Body, combined of 3 areas – Warwickshire County Council, Warwickshire District Council and Nuneaton and Bedworth Borough Council. From a stategic perspective, Warwickshire Direct changed the current system for a number of reasons,  one of these being the want of ownership over their system and eliminating the need […]
  • Retail
    Company Background Founded in 1987 by Fran Cotton and Steve Smith, Cotton Traders is a multi-channel retailer and mail order company, specialising in clothing that provides comfort and durability in contemporary casual styles. The company employs over 1000 staff and has over 125 shops throughout the UK, providing an annual turnover in excess of £75 […]
  • Transportation & Logistics
    FMG Support is the UK’s largest independent fleet performance company. Providing fleet incident management and roadside repair and recovery, FMG Support are a progressive and dynamic business. They have built their success on being able to react quickly to customer requirement and rapidly fluctuating demand. FMG Support work closely with their customers to create tailored […]