Privacy Policy

Your Privacy

Ctalk is committed to protecting and respecting your privacy adhering to all relevant legislation and regulation. We recognise that personal privacy and data protection are human rights and we have a duty of care to those whose data we handle. We only collect and process your data when absolutely necessary. We do not sell, rent or otherwise distribute or make public your personal information.

This Privacy Policy was last updated on 2nd of August 2021. This policy is a legal statement that explains how we may collect information from you, how we process it, and how you can limit our use of your information.

How We Are Regulated

Ctalk is a data processor and data controller as defined by the Data Protection Act (2018) – sometimes known as the General Data Protection Regulation (GDPR). The regulator is the Information Commissioners Office (ICO). The ICO’s contact details are:

Information Commissioner’s Office

Wycliffe House
Water Lane

0303 123 1113

What Personal Information We Collect or Process

Personal Information Received from You

During the course of its business, Ctalk might collect personal information such as names, postal addresses, e-mail addresses and telephone numbers. We may collect this information because you have provided it. For example, if you contact us my e-mail, telephone or by other means, if you give us a business card or send a job application. We may also obtain personal information during sales or other meetings, when providing support or at trade shows and from other sources such as information you or your employer makes public, when you visit our web sites, register for any services we provide or from our standard recruitment processes (E.g. background checks). All such personal information will be business related and there will be a business-related purpose to collecting it.

Only information required by us to deliver our services will be collected. For example, someone requesting a brochure would need to provide a name and business address where the brochure can be sent to.

Personal Information Received from Third Parties

Ctalk’s web sites use Google Analytics to track use of its web sites. This enables Ctalk to determine the number of visitors to our site, to better understand how they find and use our web pages and to see how they use the website. Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information can be used by us to identify you personally.

Google Analytics uses cookies which we have no control over. However, they can be disabled in your internet browser.

We obtain personal information from a third party that carries out background checks on candidates applying for jobs at Ctalk as part of our standard recruitment processes.

Personal Information Shared with Third Parties

Ctalk does not share personal information with any third parties other than as required by law. For example, for tax returns to HMRC, if required by the Police with a Court Order or if ordered to do so by a Court of Law.

Automated Decision Making and Profiling

Ctalk does not use automated decision making or profiling when processing personal data.

Cookies and Similar Technologies

Ctalk does not use cookies to collect, process or store personal information.

Why We Collect Personal Information

Many interactions between people involve the exchange of some personal information In order to carry out its business Ctalk must collect, process and store some personal information. The following paragraphs provide additional information about how we collect such information and what we do with it.

How We Collect It

Personal information may be collected from people visiting Ctalk’s offices or when contacting Ctalk by e-mail, telephone, postal mail or by other means. Personal information may also be collected during visits to customer premises for sales visits or to provide technical support and personal information may also be collected from trade shows and similar events where customers or potential customers express an interest in obtaining further information from Ctalk about its products and services.

What We Do with It

Ctalk uses the personal information it collects to operate its business and only where data protection legislation allows us to do so. For example, we may use it to:

  • Provide help or support to customers.
  • Advertise and market our products and services.
  • Offer billing and licensing services.
  • Personalise our products and services.
  • Analyse our services and performance.

We do not use it for automated decision making or profiling.

Who We Share It With

Ctalk does not share personal information with anyone other than as required by law. For example, for tax returns to HMRC, if required by the Police with a Court Order or if ordered to do so by a British Court of Law.

How We Protect It

Ctalk operates a Information Security Management System that has been audited by an external, qualified auditor against the ISO 27001:2013. All paper documents are held in a secure store with very limited access rights. Electronic documents are stored in secure file systems with restricted access. The most sensitive documents are encrypted. All paper and electronic documents are marked clearly as either “Public”, “Private” or “Restricted” depending on the information they contain. Documents marked “Restricted” are available to named individuals only.

How Long We Retain It

Personal information collected by Ctalk is only retained for as long as is necessary to fulfil the purposes we collected it for. It is securely deleted as soon as it is no longer required. In some cases, such information may need to be retained as required by law. For example, information required by Government departments such as HMRC.

Where We Store or Transfer it

All personal information collected by Ctalk is stored on servers operated by Ctalk or in filing cabinets owned by Ctalk and housed in Ctalk’s offices. We do not transfer personal information to anyone other than the owner of the information or when requested by official bodies such as the Police with a Court Order, a British Court of Law or, in some circumstances, by Government departments such as HMRC.

Your Rights

The Data Protection Act (2018) gives you certain rights with regard to your personal information that we collect, process and store. If you wish to exercise any of these rights, you should contact the Chief Information Officer at the address shown in the “How to Contact Us” section below.

Accessing Your Personal Information

You have the right to request copies of all the personal information we hold about you. We will respond to such requests within 14 days and do everything possible to comply with the request. In general, we do not charge for complying with such requests however, if the number of requests or their requirements is excessive we have the right to refuse or charge you a reasonable fee.

Updating Your Personal Information

If the personal information we hold about you is incomplete or inaccurate we will update our records within 14 days of being notified about the inaccuracy. We may have to verify that the new information is correct and that the request is from an authorised source before we make any changes.

Deleting Your Personal Information

You have the right to have your personal information deleted at any time. We will delete your personal information from our records within 14 days of your request being received. We will verify that the request is from an authorised source before we carry out the request.

Withdrawing Consent

Where you have consented to Ctalk processing or storing your personal information, you have the right to withdraw that consent at any time. In some cases, withdrawing that consent may prevent us from providing our services to you. We will let you know if that will be the case when you withdraw your consent.

Making a Complaint

You can make a complaint at any time by writing to the Chief Operating Officer at the address shown in the “How to Contact Us” section below. If the complaint is about the Chief Operating Officer, you can write to the Chief Executive Officer at the same address instead. Ctalk has a complaints procedure which it will follow and which you can request at any time.

Our Obligations

Security and Accuracy

Ctalk takes security very seriously and will do everything in its power to maintain the security and safety of all information it holds including your personal information. Ctalk will endeavour to only store information that is accurate to the best of its knowledge and will allow you to update or correct any personal information that it stores about you.

Data Breaches

If Ctalk becomes aware of a data breach it will take immediate steps to halt the data breach and prevent any further occurrences. It will also inform the Information Commissioners Office within 72 hours of detecting the breach.

How to Contact Us

Ctalk’s contact details are:

Ctalk Limited
Wolseley House
Staffordshire Technology Park
ST18 0GA

01785 336666