Contact centre specialists

Bring customers into focus

We help organisations optimise business communications with adaptable contact-centre and telephony solutions.

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Our products

The contact centre specialists

Flexible tools for customer contact, on-call routing, automated speech and guided conversations.

Fire Contact Centre

Leading UK-based Contact Centre as a Service (CCaaS) platform offering AI-driven automation, integrated call recording, PCI-DSS compliance, and seamless multi-channel customer engagement.

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OnCallRota

OnCallRota provides a number for your clients to call when they need to contact you. This forwards inbound calls to your on-call team. Register your staff contact numbers and create a…

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AI Voice

Creating true voice recognition applications used to be the preserve of experienced developers. AI Voice allows you to build an automated speech environment using a simple web interface.…

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QuickScripts

QuickScripts is a drag and drop, workflow based interface that allows users to create and manage call scripts. Call guides are deployed with simple navigation, providing an intuitive method…

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Why Ctalk

Technology shaped around the way you work

The Ctalk Contact Centre System is highly adaptable to a business’s requirements. Our architecture provides low cost of installation, exceptional reliability and low cost of ownership. With over 12 years’ experience in the Contact Centre industry, Ctalk have helped many businesses elevate their professional image through identifying and solving their business communication challenges. Thus, allowing for increased sales, improved efficiency and an enhanced customer experience.

Improve service

Use tailored routing, reporting and workflow tools to help teams respond consistently and give customers a clearer experience.

Maximise resource

Use real-time information and flexible workflows to direct people and resources to the tasks where they are most effective.

Save money

Reduce duplicated effort by integrating communications, automating repeatable tasks and making better use of existing systems.

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Customer experience

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Delivery

How we work

Now that you're ready to integrate with Ctalk, our 5 step process will get you up and running as soon as possible whilst our fully staffed, expert support team will be available to you 24/7 for any extra assistance needed. As a dynamic and versatile organisation, we are able to deliver your project at the highest of standards and optimal timing. From emergency projects which necessitate speed we've taken a matter of hours and our general projects average from 8-12 weeks from start to finish.

1
System Demonstration

During the demonstration you will have time with one of our technical sales specialists who will discuss your requirements and give you a full demonstration of our products.
2
Gathering Data

We gather data about your business requirements and setup. Once we have this, we will provide you with an easy-to-read quotation so that you know the cost and details of our proposal.
3
Planning

Once you are happy with the proposal a detailed project plan will be put in place. Your Technical Account Manager will define timescales and key milestones.
4
Implementation

Regular communication among key stakeholders and your dedicated Technical Account Manager will lead to your assigned go-live date with introduction to our live customer support team.
5
Results

Once go-live has happened, there will be a period where the results and data will be monitored and a meeting will be put in place to make sure expected results are being realised.
24/7
Ongoing Support

Ctalk support team are always available to help you with our software or any issues you might experience. Our infrastructure is monitored automatically 24 hours a day.