The Ctalk telephony system shapes and adapts to the way you work, inevitably leading to improved efficiency, flexibility and technical stability.
Our solution is vendor-agnostic which enables it to bolt on to your existing telephony system and connect seamlessly with any mainframe you currently have in place. The Ctalk Contact Centre System, which is made up of several technically advanced applications, comprehensively covers all reporting and auditing needs whilst still being a user friendly, efficient system.
To help you keep up with the demands of your customers, our system operates real time data importing and MI statistical reporting. With this we have been able to consistently help companies grow their agent count as the company grows with new business opportunities.