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About Ctalk
Mission Statement
Ctalks goal is to help businesses elevate their professional image by identifying and effectively solving their current business communication challenges allowing for increased sales, contact centre efficiency and an enhanced customer experience.
Careers
We pride ourselves on our low staff turnover with little to no employees leaving enabling us to retain experts in our field.
Our Accreditations
We hold high-level accreditations from external auditors ensuring your information is secure. Find out more right here.
Our Products
Fire Contact Centre
Leading UK-based Contact Centre as a Service (CCaaS) platform offering AI-driven automation, integrated call recording, PCI-DSS compliance, and seamless multi-channel customer engagement.
OnCallRota
Having staff cover an on-call rota can be difficult to manage and result in lost customer calls. OnCallRota from Ctalk solves this problem.
AI Voice
AI Voice allows you to build an automated speech environment using a simple web interface.
QuickScripts
QuickScripts is a drag and drop, workflow based interface that allows users to create and manage call scripts. Call guides are deployed with simple navigation, providing an intuitive method of managing calls.
Industries
Financial
Ctalk have assisted in the financial industry by aligning our bespoke solutions with the needs of those businesses whilst reducing operational costs.
Health
Find out more about how we here at ctalk have supported the NHS communications needs. From 24 hour support to a tailored crises line and hub.
Local Government
Creating a scalable and sustainable contact centre to meet the needs of multiple site locations, whilst adhering to strict regulations on procurement processes and timescales.
Retail
The need to be responsive, reliable and efficient by offering real-time stats and 100% uptime. Find out more how we have supported the retail sector.
Transportation & Logistics
A fast moving industry with the need of tailored solutions. Our work with FMG highlights our success within the industry.
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QuickScripts
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More Products
Fire Contact Centre
OnCallRota
AI Voice
